Enkr8ia Privacy Policy

Your privacy is important to Enkr8ia. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information.  Take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.

Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person. Our primary method of identification is a valid email address which is required for verification and password reset methods.  We will not disclose or share your email address with 3rd parties for any reason other than the purpose intended. 

You may be asked to provide your personal information anytime you are in contact with Enkr8ia.

Here are some examples of the types of personal information Enkr8ia may collect and how we may use it:

What personal information we collect
  • When you create a username using an existing valid email address. 
  • Within our app's we may collect additional information, including your name.

How we use your personal information
  • We may use your personal information, including email address and device ID, assist with identification of users and to determine appropriate services.
  • From time to time, we may use your personal information to send reminder notices related to use of the app, but only when requested within the app.  You may opt out of receiving these communications by changing the “Buddy” setting within the app or modify Notifications settings for the app on your device.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Enkr8ia’s products, services, and customer communications.

Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
  • We may collect information regarding customer activities using our app’s .  This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our products, and services are of most value. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies
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Facebook messenger users
Enkr8ia does not use any Facebook technology that allows us to collect and process data about you other than whatever you have previously agreed with Facebook regarding use of the Facebook Messenger platform.

Disclosure to Third Parties
At times Enkr8ia may make certain personal information available to strategic partners that work with Enkr8ia to provide products and services, or that help Enkr8ia market to customers. For example, our app’s are hosted on the appery.io platform where their staff may require access for support purposes. Your account will be governed by Enkr8ia’s and appery.io’s  respective privacy policies. Personal information will only be shared by Enkr8ia to provide or improve our products, services; it will not be shared with third parties for their marketing purposes.

Service Providers
Enkr8ia shares personal information with companies who provide services for our app’s; such as the chatbot service.  These companies are obligated to protect your information.

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Enkr8ia to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information
Enkr8ia takes the security of your personal information very seriously. Your personal data is stored by our strategic partners, we use computer systems with limited access housed in facilities using physical security measures.

Passwords are encrypted and cannot be viewed by Enkr8ia or our service providers.

Integrity and Retention of Personal Information
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Conversations between a user and the bot are NOT identified by the email username and are stored for a maximum of 30 days before purging. Conversations are held during this period for analysis only in order to improve the 'intelligence' of the bot.

Privacy Questions
If you have any questions or concerns about Enkr8ia’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please  contact us .

Enkr8ia may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Enkr8ia P/L. Melbourne, Victoria, AUSTRALIA. 3124